Frequently Asked Questions
1. How long does delivery take?
Delivery typically takes 7–12 business days, depending on your location. You will receive a tracking number via email once your order has been shipped. Please allow 1–2 days for processing before dispatch.
2. What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be unused, in original packaging, and in sellable condition. To start a return, please contact our support team at info@thecaninecart.com.
3. What if my item arrives damaged or incorrect?
We’re truly sorry for any inconvenience. If your product is damaged or not what you ordered, email us within 7 days of delivery with photos and your order number. We’ll send a replacement or issue a refund.
4. Can I cancel or change my order?
Orders can only be cancelled or modified within 12 hours of purchase. Please contact us at info@thecaninecart.com as soon as possible if you need to make a change.
5. How do I contact customer support?
You can reach us anytime at info@thecaninecart.com. We aim to respond to all queries within 24 hours.